Goldmine Software Goldmine Software was one of the first programs developed to allow business people to track their contact and sales information. Originally created to help sales professionals organize and track client and account information, it has evolved into a group of products and add-ons that are designed to manage contact information, track sales, do reporting, provide follow-up, and integrate with other software programs. Though Goldmine Software has evolved over the years with the goal of providing a complete Customer Relationship Management system, it has failed to address a primary issue: ease of use. The Many Faces of Goldmine Software Goldmine Software touts the fact that it is feature rich and has many functional interfaces. Goldmine Software has its own contact management interface called Goldmine Business Contact Manager, as well as others to handle Sales Opportunity tracking, reporting, email management, follow-up acai plus s, appointments and so on. Goldmine has over 30 different user forms as part of its standard edition. If you add other modules, the number of forms will increase appropriately. While this creates a great number of features and options for the user to work with, it also creates a problem. Goldmine can take a great deal of time to learn, and working with many different forms can be cumbersome and confusing. Having a great number of features turns from a benefit to a hindrance when learning the system takes time away from your business. It can also negatively impact your business as it takes more time for users to navigate through and complete all the functions that are required. Goldmine Software has put features and functions ahead of simplicity and ease of use. More Stuff for Goldmine Software In addition to the base features of the Goldmine standard edition there are many add-ons and other modules that can further complicate the system.
